Thank you for using Infra Desa Johor our road complaint app. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you use our app. Please read this policy carefully.

Information We Collect:

a. Personal Information: When you use our app, we may collect personal information such as your name, email address, contact number, and location. This information is necessary to process your complaints, provide you with updates, and improve our services.

b. Non-Personal Information: We may also collect non-personal information, including but not limited to your device information, app usage data, and analytics. This information helps us analyze trends, enhance the app's functionality, and improve user experience.

Use of Information:

a. We use the personal information you provide to process and address your complaints, communicate with you, and facilitate interactions with local authorities.
b. Non-personal information is used to analyze app usage patterns, identify areas for improvement, and personalize content and features based on user preferences.
c. We may use your email address to send you important updates, notifications, and newsletters related to the app. You can opt out of these communications at any time.

Information Sharing:
a. We may share your personal information with authorized personnel, government authorities, or local agencies responsible for road maintenance and safety to address your complaints effectively.
b. We may share non-personal information with third-party service providers for analytics, app optimization, and technical support purposes. These service providers are bound by confidentiality obligations and are not allowed to use the information for any other purposes.
c. We may disclose your information if required by law, legal process, or to protect our rights, property, or safety, as well as the rights, property, or safety of others.

Data Security:

a. We implement reasonable security measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.
b. However, please note that no data transmission over the internet or electronic storage method is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Third-Party Links:

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices or the content of those third-party sites. We encourage you to review the privacy policies of those sites before providing any personal information.

Children's Privacy:
Our app is not intended for use by children under the age of 18 without parental consent. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without proper consent, we will take steps to remove the information from our systems.

Changes to the Privacy Policy:
We may update this Privacy Policy from time to time. Any changes will be posted within the app, and the revised policy will be effective immediately upon posting. We encourage you to review this policy periodically.

Contact Us:

If you have any questions, concerns, or requests regarding your privacy or the app's privacy practices, please contact us through the app's support channels.

By using our road complaint app, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.